Solution home FAQs

Using the app

Does ODIN PASS work on iOS (iPhone) and Android?
We have worked closely with our developer partner Skedgo to bring you ODIN PASS on both iOS and Android. We are keen to hear your suggestions on how ...
I'm having problems with the app, who should I contact?
We’re sorry to hear this. Please bear with us as we are conducting a research trial so there may be occasional hiccups! Please get in contact with ou...
What should I do if I need to change my destination part-way through a booked trip?
If you change your mind during a trip and need to travel to a different destination, simply search for a new journey based on your new destination, and b...
[Android] Automatic updates of ODIN PASS
To ensure you have the latest version of ODIN PASS, including new features and bug fixes, we recommend turning on automatic updates in the Google Play St...
[iOS] Uploading your profile photo (mandatory)
This guide includes:   Disclaimer Video Tutorial Step-by-step Instructions Disclaimer Your public transport ticket is only valid if a profile p...
[Android] Uploading your profile photo (mandatory)
This guide includes: Disclaimer Video Tutorial Step-By-Step Example Disclaimer Your public transport ticket is only valid if a profile photo is...
Resolving Common Problems in the ODIN PASS App
TABLE OF CONTENTS Payment Declined in the App Cannot Book tickets through the ODIN PASS app Map is not finding my location when opening the ODIN PASS...
Changing/Removing a Saved Credit Card
TABLE OF CONTENTS IMPORTANT Adding a New Credit Card Removing a Credit Card IMPORTANT! Some users have reported issues when adding multip...