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Troubleshooting

What happens if I accidentally book a ticket for later/earlier service?
The ODIN PASS app relies on real-time data provided through the TransLink data feed. Occasionally there may be delays in the data being provided, or erro...
[iOS] Setting your favourite locations and routes
This guide includes:  Video Tutorial Step-by-Step Instructions Video Tutorial Step-by-Step Instructions Adding favourites to the ODIN PASS ap...
[Android] Setting your favourite locations and routes
This guide includes:  Video Tutorial Step-by-Step Instructions Video Tutorial Step-by-Step Instructions Adding favourites to the ODIN PASS ap...
What should I do if the driver or operator doesn't know about ODIN PASS?
TMR and ODIN PASS have worked closely to distribute information about this MaaS trial to public transport operators across South East Queensland through ...
Do I need to show the bus driver or operator my ticket?
An e-ticket must be booked for every trip taken through ODIN PASS.  This e-ticket is shown to the driver/transport operator when boarding a bus, ferr...
Is there a shortcut to finding my active public transport ticket?
If you leave the ODIN PASS app and need to quickly find your public transport ticket to show an authorised official, there is a shortcut to your active p...
How do I know if my ODIN PASS public transport ticket has expired?
The digital public transport ticket on ODIN PASS is similar to paper tickets purchased on the TransLink network. Public transport tickets should ONLY...
What should I do if I need to change my destination part-way through a booked trip?
If you change your mind during a trip and need to travel to a different destination, simply search for a new journey based on your new destination, and b...